We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below for details on delivery times, costs, and procedures.
Processing Time All orders are subject to a processing period before shipment. Standard Processing: Orders typically take 1–3 business days to process (Monday to Friday, excluding holidays). High Volume Periods: During peak seasons (e.g., holidays, major sales), processing times may extend to 5–7 business days. Once your order has been shipped, you will receive an email notification.
Shipping Cost Shipping costs are calculated at checkout based on: Shipping Method selected. Delivery location. Free Shipping: We offer free Standard Shipping on all orders over $60.
Lost or Stolen Packages We are not responsible for packages that are lost or stolen after the carrier confirms delivery to the address provided on the order. However, if your package tracking indicates it was delivered but you have not received it: Please check around your property and with neighbors. Wait 48 hours, as carriers sometimes prematurely mark packages as delivered. Contact the carrier directly to file a claim. Contact us at support@mypally.co.nzso we can assist with the process.
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